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Contact Center Advisor – Mobile Edition Client 8.5.101.02 - App Store




About Contact Center Advisor – Mobile Edition Client

Contact Center Advisor - Mobile Edition Client for iOS. 8.5.1 is compatible with Contact Center Advisor and Advisor Platform the following server versions: 8.5.1, 8.5.0. The Genesys Advisor Performance Management Suite is

Contact Center Advisor - Mobile Edition Client for iOS.

8.5.1 is compatible with Contact Center Advisor and Advisor Platform the following server versions: 8.5.1, 8.5.0.

The Genesys Advisor Performance Management Suite is a real-time management solution which brings information together, provides coherent and useful answers, and empowers its users to take action.

Contact Center Advisor-Mobile Edition (Mobile Edition) extends the real-time insight of the Contact Center Advisor solution to the mobile user. Mobile Edition connects managers on-the-go with key performance indicators so they can collaborate and solve service issues before they evolve into critical performance problems.

Mobile Edition allows managers to monitor or be alerted to contact center performance in real-time, wherever they are located, across multi-channels (voice, chat, and email). Results are viewed within a business-centric framework that includes measures like revenue and customer satisfaction. Threshold alerts pro-actively warn
managers about evolving issues. Performance measures are displayed using metrics, graphical alerts, and charts.

Mobile Edition displays such indicators such as:

- Service quality performance
- Inbound and outbound call volume
- Talk time
- After call work time
- Handle time
- Transfer
- Average speed of answer
- Abandoned calls

Mobile Edition provides immediate access to contact center metrics and key performance indicators across multiple levels of the organization. Over 35 unique metrics are available to meet the specific requirements of various user communities, from C-level executives to command center personnel.

Lines of business, call centers, and virtual queue groups are organized hierarchically, providing viewing flexibility to match the user’s preferences and needs. Mobile Edition displays detailed information regarding the activity and performance of these lines of business, call centers, and virtual queue groups.

May 4, 2017
Version 8.5.101.02
This app has been updated by Apple to display the Apple Watch app icon.

- Supports iOS 9.0+
- Bug fixes



Previous Versions

Here you can find the changelog of Contact Center Advisor – Mobile Edition Client since it was posted on our website on 2016-10-30 00:25:27. The latest version is 8.5.101.02 and it was updated on 2024-04-22 23:27:22. See below the changes in each version.

Contact Center Advisor – Mobile Edition Client version -
Updated At: 2020-04-02
Contact Center Advisor – Mobile Edition Client version 8.5.101.02
Updated At: 2017-05-04
Changes: May 4, 2017 Version 8.5.101.02 - Supports iOS 9.0+ - Bug fixes
Contact Center Advisor – Mobile Edition Client version 8.5.101.02
Updated At: 2017-05-04
Changes: 4 May 2017 Version 8.5.101.02 - Supports iOS 9.0+ - Bug fixes
Contact Center Advisor – Mobile Edition Client version 8.5.101.02
Updated At: 2017-05-04
Changes: May 4, 2017 Version 8.5.101.02 This app has been updated by Apple to use the latest Apple signing certificate. - Supports iOS 9.0+ - Bug fixes
Contact Center Advisor – Mobile Edition Client version 8.5.101.02
Updated At: 2017-05-04
Changes: May 4, 2017 Version 8.5.101.02 This app has been updated by Apple to display the Apple Watch app icon. - Supports iOS 9.0+ - Bug fixes
Contact Center Advisor – Mobile Edition Client version 8.5.101.02
Updated At: 1970-01-01
Changes: 4 de may. de 2017 Version 8.5.101.02 - Supports iOS 9.0+ - Bug fixes
Contact Center Advisor – Mobile Edition Client version 8.5.101.02
Updated At: 1970-01-01
Changes: 2017年5月4日 Version 8.5.101.02 - Supports iOS 9.0+ - Bug fixes
Contact Center Advisor – Mobile Edition Client version 8.5.101.02
Updated At: 1970-01-01
Changes: 4. Mai 2017 Version 8.5.101.02 - Supports iOS 9.0+ - Bug fixes


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Disclaimer

Official App Store Link


We do not host Contact Center Advisor – Mobile Edition Client on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.

The App Store link for Contact Center Advisor – Mobile Edition Client is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.

If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.

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Users Rating:  
  0.0/5     0
Downloads: 6
Updated At: 2024-04-22 23:27:22
Publisher: Genesys Telecommunications Labs, Inc
Operating System: IOS
License Type: Free